CUSTOMER SATISFACTION QUESTIONAIRE

EASTFIELD OFFICE OF INSTITUTIONAL RESEARCH

THE OFFICE OF INSTITUTIONAL RESEARCH IS CONTINUOUSLY TRYING TO IMPROVE OUR SERVICE DELIVERY AND CUSTOMER SATISFACTION. FOR THAT REASON, WE FEEL IT IS IMPORTANT THAT WE RECEIVE INPUT FROM YOU, OUR CUSTOMERS. PLEASE TAKE A FEW MINUTES TO RESPOND TO THE FOLLOWING QUESTIONS. HAVE EACH PERSON WHO WORKED DIRECTLY WITH IR COMPLETE A SEPARATE QUESTIONAIRE. A COPY OF YOUR RESPONSES WILL BE INCLUDED IN YOUR PROJECT FILE AND YOUR RESPONSES WILL BE USED IN AGGREGATE FORM FOR BOTH INTERNAL AND EXTERNAL EVALUATIONS OF INSTITUTIONAL RESEARCH.

IDENTIFICATION

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1.1.	RESPONDENT'S NAME:

1.2.	PROJECT NAME:

1.3.	DATE OF FIRST CONTACT WITH IR REGARDING THIS PROJECT:

1.4.	DATE OF INITIAL PLANNING MEETING REGARDING THIS PROJECT:

1.5.	DATE OF PROJECT COMPLETION:

PROCEDURES

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PLEASE ANSWER THE FOLLOWING QUESTIONS REGARDING WHETHER WE FOLLOWED OUR OWN ESTABLISHED PROCEDURES.

2.1.	WERE YOU ASKED TO COMPLETE A PROJECT REQUEST FORM?

	Yes		No

2.2.	DID YOU HAVE AN INITIAL PLANNING MEETING WITH SOMEONE FROM THE OFFICE OF INSTITUTIONAL RESEARCH?

	Yes		No

2.3.	WERE YOU GIVEN AN ESTIMATED TIME-LINE FOR THIS PROJECT?

	Yes		No

2.4.	WERE YOU GIVEN AN ESTIMATE OF THE COSTS WHICH YOUR COST CENTER MIGHT INCUR FOR MATERIALS AND SERVICES?

	Yes		No

2.5.	WERE YOU SHOWN EXAMPLES OF HOW THE PROJECT'S END OUTPUT MIGHT LOOK?

	Yes		No

2.6.	DID YOU RECEIVE UPDATES ON THE PROJECT'S PROGRESS?

	Yes		No

2.7.	WAS THE PROJECT FINISHED WITHIN THE PROJECTED TIME FRAME?

	Yes		No

QUALITY / ACCURACY

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PLEASE CLICK ON THE DOWN ARROW IN WINDOW NEXT TO EACH QUESTION IN THIS SECTION. CHOOSE THE RATING THAT BEST DESCRIBES THE QUALITY AND ACCURACY OF OUR WORK. DO NOT RESPOND TO QUESTIONS WHICH DO NOT APPLY TO YOUR PROJECT.

3.1.	ACCURACY OF DATA

3.2.	APPROPRIATENESS OF DATA

3.3.	ACCURACY OF GRAPHIC REPRESENTATION OF DATA

3.4.	APPROPRIATENESS OF GRAPHIC REPRESENTATION

3.5.	AESTHETICS OF GRAPHIC REPRESENTATION OF DATA

3.6.	ACCURACY OF STATISTICAL TABLES

3.7.	APPROPRIATENESS OF STATISTICAL TABLES

3.8.	APPROPRIATENESS OF SURVEY QUESTIONS

3.9.	AESTHETICS OF SURVEY FORM

3.10.

QUALITY OF WRITTEN ANALYSIS

SERVICE

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PLEASE CLICK THE DOWN ARROW IN THE WINDOW NEXT TO EACH QUESTION IN THIS SECTION. CHOOSE THE RESPONSE THAT BEST DESCRIBES OUR CUSTOMER SERVICE.

4.1.	THE IR PERSON RESPONDED TO MY INQUIRIES PROMPTLY.

4.2.	THE IR PERSON SATISFACTORILY ANSWERED MY QUESTIONS ABOUT MY RESEARCH PROJECT.

4.3.	THE IR PERSON RESPONDED TO MY PHONE CALLS IN A TIMELY FASHION.

4.4.	THE IR PERSON RESPONDED TO MY EMAILS IN A TIMELY FASHION.

4.5.	THE IR PERSON GAVE ME HELPFUL SUGGESTIONS REGARDING MY PROJECT.

4.6.	THE IR PERSON SHOWED ME EXAMPLES OF HOW MY PROJECT MIGHT LOOK.

4.7.	THE IR PERSON INFORMED ME OF OTHER SIMILAR RESEARCH BEING DONE.

4.8.	THE IR PERSON KEPT ME UP-TO-DATE REGARDING MY PROJECT'S PROGRESS.

4.9.	DEALING WITH IR WAS A PLEASANT EXPERIENCE.

COMMENTS

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5.1.

COMMENTS:

SUBMIT SURVEY RESPONSES

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CLICK ON THE SUBMIT SURVEY RESPONSES BUTTON BELOW AND THEN CLICK THE BACK BUTTON IN THE MENU BAR ABOVE ENOUGH TIMES TO GET BACK THE MAIN INSTITUTIONAL RESEARCH SCREEN.

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