Practice Assessment 2012

A Survey of Dentists and Staff Members

How successful is your practice? Dentists and staff members use this survey to find out. Each statement describes an "Exceptional Dental Practice of the 21st Century." How well do the statements describe your practice? Survey results can be used to improve dental practice, so please be as candid and honest as possible. NOTE: Staff member responses are anonymous - Staff do NOT sign your name on the survey. Thanks in advance for your response, and enjoy this survey!

Contact Information


Address:	R.L. Frazer and Associates, Inc.
Voice:	512/346-0455
Email:	bob@frazeronline.com

Philosophy, Vision and Mission

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

A successful practice has a clear mission, written and understood by all staff.

1.1.	Do you agree with the following statements? Please answer each one.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	The philosophy and core values of this practice are clear and agreed upon.
b.	The doctor has a vision of this practice that has been shared with staff and that the staff support.
c.	The Mission of this practice is written. We believe in it and do our best to live it each day.

1.2.	Would you like to add comments to explain your reply? Please indicate the statement (1a, 1b or 1c) that applies.

People: The Team Members and Office Staff

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

2.1.	Next consider the staff and team members of this practice.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	The staff and team members of this practice have been carefully chosen to reflect its core values.
b.	Each team member demonstrates a sense of shared responsibility for the success of the team.
c.	There is a feeling of openness and trust in our team.
d.	Our team members regularly compliment one another (this includes the Doctor).
e.	Team members are kept well-informed and the right people are involved in decisions.

2.2.	Any comments on the staff/team or the Doctor? Indicate the statement (2a, 2b, 2c, 2d or 2e) that applies.

Processes and Systems

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

3.1.	Consider the processes, systems and procedures in the office.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	Our roles are clearly defined and accepted as defined.
b.	The important processes & systems in our practice are clearly defined as to what, when, where, why, who and how.
c.	The processes & systems described above (b) can be readily referenced in our office procedures manual.
d.	We all participate in team meetings, and the meetings produce positive outcomes.
e.	Our new-patient process is well defined and understood by all in terms of the outcomes we desire, and it is highly effective.
f.	Our internal marketing system to grow the practice is something we understand and act on in some way each day.

3.2.	Any comments on these processes and systems? Please indicate the statement that applies (3a, 3b, etc.)

Dental Products and Services

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

4.1.	Describe the dental products and patient services.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	Our practice delivers technically excellent treatments in the most caring and patient-sensitive way.
b.	We offer each patient a complete thorough examination, diagnosis and treatment plan.
c.	The laboratories and other professionals with whom we work represent the highest quality.
d.	Significant time and resources are devoted to continuing education and training, including internal training for new employees.

4.2.	Any comments on the quality of these services? Indicate the statement that applies (4a, 4b, 4c or 4d).

The Physical Plant/Office

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

5.1.	Please evaluate the equipment and resources in this office.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	The office environment projects our philosophy and mission.
b.	We have all the instruments and equipment we need, well arranged to deliver efficient optimal care.
c.	Our hi-tech resources are state-of-the-art and fully utilized in support of our vision and mission.

5.2.	Any comments on the office, the equipment, resources or utilization? Please indicate the statement that applies (5a, 5b or 5c).

Pay and Profitability

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

6.1.	Consider pay, practice costs and profitability.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	The doctor is well compensated for his/her investment in education, the physical plant, plus his/her clinical skills and leadership responsibilities.
b.	The team is well compensated for their contribution to the success and profitability of the practice.
c.	We all have at least a general understanding of the cost of operating this practice and what it takes to be profitable.
d.	We all work hard to manage costs, particularly in our area, to increase productivity and thereby, profits.

6.2.	Any comments on compensation, practice costs and profitability? Please indicate the statement that applies (6a, 6b, 6c or 6d).

Planning

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

7.1.	Describe the planning process at this practice.

		1. Strongly Disagree	2. Disagree	3. Occasionally	4. Agree	5. Strongly Agree
a.	Planning is an important part of our practice to which we regularly devote appropriate time and energy.
b.	If we were each asked to list our team priorities for the practice as a whole, our lists would be very similar.
c.	We have both long term goals (2-3 years) and short term goals and objectives in writing that we keep before us and intend to achieve.

7.2.	Any comments on the planning process at this practice? Indicate the statement that applies (7a, 7b or 7c).

Needed Inprovements

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

8.1.	Which two (2) areas of this practice would you most like to see improved?

		Improve	Stay As is
a.	Philosophy, Vision & Mission
b.	People: Team/Office Staff
c.	Processes & Systems
d.	Dental Products & Patient Services
e.	The Physical Plant: Office & Resources
f.	Pay & Profitability
		Improve	Stay As is
g.	Planning

8.2.	Any additional comments?

Final Questions

[Top] [Vision] [People] [Processes] [Product] [Physical Plant/Office] [Profitability] [Planning] [Improvements] [Final Questions] [Submit]

Please complete these important questions so we can analyze your responses.

9.1.	Indicate whether you are a dentist or a staff member, so the responses can be compared.

Dentist (Continue)

Staff/Team Member (SKIP to Q9.3)

9.2.	(DENTISTS ONLY) What is your Full Name?

9.3.	(EVERYONE) What is the primary office telephone number? Include your Area Code.

9.4.	(EVERYONE) What is the office e-mail address?

9.5.

Thank you. This completes the survey. We hope you found it interesting, informative and thought-provoking. If you have any final comments or suggestions, please add them below. When you're done, be sure to click the "Submit Survey Responses" button below to return your survey. NOTE: This survey was developed by R.L. Frazer and Associates, Inc. with ALL RIGHTS RESERVED. Address any questions to Dr. Bob Frazer at 512/346-0455. Thanks again.

This survey was created using the
SurveySuite Survey Generation Tool
by