Your Satisfaction Is Important To Us
Satisfaction Survey
We are absolutely committed to providing you with the highest quality service and support - and we need your help to make sure we do that! Please take some time to answer any applicable questions below, providing us with some very valuable advice.
Contact Information
Name:
Pia J. Roper
Address:
Technology Help Desk Search Hall, 2nd Floor
Voice:
215-951-4648
Fax:
215-951-2138
Email:
RoperP@PhilaU.edu
1.
Tell Us About Yourself
[Top]
[Section 1]
[Section 2]
[Section 3]
[Submit]
1.1.
Date of Survey (mm/dd/yyyy):
1.2.
Status
Faculty
Staff
Student
Other, Please Specify:
1.3.
Additional Status
Part-Time
Full-Time
Other, Please Specify:
2.
Technology Help Desk Services
[Top]
[Section 1]
[Section 2]
[Section 3]
[Submit]
2.1.
Date of Survey (mm/dd/yyyy):
2.2.
How was your initial call to the Technology Help Desk handled by the Help Desk Assistant?
The Help Desk Assistant I spoke with tried to resolve my issue
The Help Desk Assistant resolved my issue
I was assigned and given a work order number, and told me a technician would contact me within 1 business day
The Help Desk Assistant transferred my call to another OIT staff member
2.3.
Which method(s) do you use to contact the Technology Help Desk?
E-Mail
Telephone
TechChat - Online Chat
Visited Office
Placed work order online
2.4.
How would you rate the service you received during your most recent call to the Technology Help Desk?
Very Dissatisfied
Neutral
Very Satisfied
3.
Computing Support Services
[Top]
[Section 1]
[Section 2]
[Section 3]
[Submit]
3.1.
From the time you placed your initial call to the Technology Help Desk, how long did it take for a Computing Support Technician to contact you?
Less than two hours
Less than one business day
Within one business day
More than two business days
More than one week
I was never contacted
3.2.
From the time you initially contacted the Technology Help Desk, how long did it take to resolve your problem?
Solved immediately by Help Desk Assistant
Less than one business day
One to two business days
One week to two weeks
Problem was never resolved
3.3.
How would you rate the service you received form our Computing Support Technician?
Very Dissatisfied
Neutral
Very Satisfied
3.4.
How would your rate the Office of Information Technology's problem resolution process - from initial contact to resolution?
Very Dissatisfied
Neutral
Very Satisfied
3.5.
We appreciate any comments, criticisms, or suggestions that will help us to improve our level of service.
This survey was created using the
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