Annual Member Survey

North Central Massachusetts Chamber of Commerce

The North Central Massachusetts Chamber of Commerce remains committed to providing exceptional products and superior services to our members. An important part of this effort is annually evaluating how well we are meeting your business needs. Please let us know how we are doing by taking a few minutes to grade us.

Contact Information


Name:	Jennifer Magliozzi
Address:	860 South Street, Fitchburg, MA 01420
Voice:	(978) 353-7600 ext. 223
Fax:	(978) 353-4896
Email:	magliozzi@massweb.org

How would you rate our performance in each of the following areas?

[Top] [Program Performance] [Staff Performance] [Program Additions] [Leverage Resources] [Legislative Information] [Legislative Issues] [Recommendation] [Join] [Meet Expectations] [Your Position] [Climate] [Chamber Member] [Questions/Comments] [Thank You] [Submit]

1.1.

OUTREACH

		Excellent	Above Average	Average	Below Average	Poor
a.	Economic development initiatives
b.	Transportation initiatives
c.	Legislative advocacy

1.2.

EVENTS

		Excellent	Above Average	Average	Below Average	Poor
a.	massPLASTICS Trade Show
b.	Workshops and Seminars
c.	Good Morning Breakfasts
d.	Power Lunch Series
e.	Golf Tournament
f.	Executive Women's Network
		Excellent	Above Average	Average	Below Average	Poor
g.	Successful Women's Trade Show
h.	HRC (Human Resource Council)
i.	Sales Leads Group

1.3.	PUBLICATIONS

		Excellent	Above Average	Average	Below Average	Poor
a.	Advertising opportunities
b.	Action Briefs
c.	Chamber Bimonthly Newsletter
d.	Manufacturing Directory

Please grade our Chamber staff.

2.1.

		Excellent	Above Average	Average	Below Average	Poor
a.	Are friendly and courteous
b.	Answer your questions accurately
c.	Assess your needs and offer solutions
d.	Knowledgeable about products and services

What additional Chamber services or programs would you like to see offered?

3.1.

How well does the Chamber leverage the resources and talents of its members to improve business and build stronger communities?

4.1.

	Excellent				Poor

Don't Know

Do you feel you are kept informed of legislative issues that affect your business?

5.1.

	Yes		No

Which legislative issue is most important to you?

6.1.

Mandated Employee Benefits

Health Care

Business Related Taxes

Transportation

Would you recommend the NCMCC to a business colleague or family member?

7.1.

	Yes		No

Why did you join? (Check all that apply.)

8.1.

For business development opportunities

Visibility, exposure, networking

Legislative advocacy

Asked by a business colleague or friend

To access group health insurance

It's the right thing to do

Don't know

Please Specify

Has the Chamber delivered on your original expectations, based upon why you first joined?

9.1.

	Yes		No

10.

What position do you hold within your company?

10.1.

President/CEO/GM/Owner

Upper management

Middle management

Please Specify

11.

How well do you think, through advocacy and action, the Chamber creates a climate of success and growth in the community?

11.1.

	Excellent				Poor

Don't Know

12.

Will you remain a member of the Chamber?

12.1.

	Yes		No

13.

General questions/comments/concerns.

13.1.

14.

Thank you for participating in this important survey.

14.1.

Name (optional)

14.2.

Phone Number (optional)

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